Frequently Asked Question and Answered
How do I get Competitive Edge my artwork?
You can send your artwork electronically via email, on CD or Zip disk. To send it through email use this address: artwork at compet.com or send the art directly to your sales representative. We accept most formats. Once we receive your art we will respond whether it is ready to print or needs manipulation to get the best possible results.
Where are you located?
What services do you provide?
We offer a wide range of printing methods including screen printing, laser etching, engraving, pad printing, debossing, embossing, offset printing, sand blasting, hot stamp, embroidery and laser cutting. We also offer fulfillment, corporate catalog programs, warehousing and free local delivery.
Can you create our artwork?
- Yes, we have a full art department that can create your design from your ideas.
Can you make something that does not exist?
- Can you make something that does not exist?
Yes we can custom make almost anything, we have extensive experience in overseas manufacturing of electronics, plastic, crystal, bags and metal items, if you can dream it up we can make it, give us a call at 800-458-3343 to discuss your custom project.
Do you have items that are not on your website?
- Yes, we have thousands of items to choose from, if you do not see it here give us a call and we will locate it for you.
How long does an order take to complete?
- Rush orders are our specialty. We can complete many orders in 5 days or less.
What are your business hours?
- We are open from 7:00 AM to 6:00 PM.
Do you decorated items that we already have?
- Yes we can decorate many different items including garments, bags and many others, give us a call.
How will my order be shipped?
- We use the most common delivery services including UPS, Federal Express and USPS mail. We strive to find the best possible method to get your order to you on time and under budget. Call us if you have a special request.
How long have you been in business?
We have been in business for 20 years.
What do I need to think about when selecting a product?
There are many characteristics to consider including, usability, what is this going to be used for. Cost, is this item in your budget? Multi-colored imprint, does your product require many colors? Does it need to be made in the USA? How quickly do you need the item? Many items are available in 5 days or less. Imprint area, how much space do you need to get your message across? Durability, will this item be heavily used or subject to abuse. Size, is this item going to be a direct mail piece, does it need to fit into a specific size package? Who will be using this product? Are you trying to follow a specific theme?
Do I need to worry about FCC or FDA approval?
No, we will take care of that for you, we have extensive knowledge in getting items approved with the FCC and FDA. Most of our products already have this approval. Custom orders will be handled on a case by case basis.
Where are your products made?
We have products that are made in the USA and overseas. To bring you the best value, many of our products are made in China. We have been working with Chinese manufacturers for over 25 years. As a result of our extensive factory and agent relationships, we are able to bring great value and a high level of service to our customers.
How do I know I am getting the best deal?
We offer a 125 percent guarantee, which means If you find a lower price on the same merchandise in another catalog within 30 days of your purchase from us, we will promptly credit the difference, plus 25 percent. In addition, we use quality, name brand products to produce your order. We will credit or replace any defective merchandise.